Title: | How to restart NAS system | Internal: | Yes |
Description: | Restart NAS system | Status: | Published |
Keyword: | NAS system | Home Application: | Freshdesk |
Author: | Nicholas | Approver: | Gabriel (SDM) |
Creation date: | June 20, 2024 | Version: | V1.052024 |
Publish date: | June 20, 2024 | Modify date: | June 20, 2024 |
How to restart NAS system
*Must get the customer and level 2 approval before restart the NAS system*
Step 1
Go into customer network environment, like connect to VPN, jump-host, or TeamViewer customer PC.
Example ELL customer, ask Lora to provide PC for access the ELL network environment.
Step 2
Remote into the PC and open any browser to launch this URL.
http://192.168.1.10
Username: admin
Password: Pa$$w0rd
Step 3
Open the Control Panel as pointed.
Step 4
Click the people icon and choose “Restart” as below pointed.
Step 5
Click the “Yes” to perform restart
Step 6
System is performed restarting and wait until complete.
Step 7
After completed the restart and will require to login.
Step 8
Enter credentials to login and go to step 3 for open the Control Panel.
Step 9
Open the External Access as pointed.
Step 10
Ensure the Quick Connect shown as below and advise customer to test connect the NAS system.
